In case of purchase of products or services on the site, the USER has the right to terminate the contract without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day when the USER or a third party - other than the carrier and indicated by the USER - acquires the physical possession of the goods. To exercise the right of withdrawal, the USER is obliged to inform the holder of the decision to withdraw by an unequivocal statement sent to the contact.


If the USER withdraws from the contract, he will be refunded of all payments received in favor of the OWNER, including the cost of delivery (except for additional costs arising from the possible choice of a type of delivery other than the least expensive type of offered standard delivery) without undue delay and in any event no later than 14 days from the day when the OWNER is informed of the USER's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the USER during the initial transaction, unless the USER has expressly agreed otherwise; in every case, the USER will not incur any costs as a result of such reimbursement. The redemption may be suspended until receipt of the goods or up to the demonstration by the USER of having sent back the goods, whichever is earlier.

The USER shall send back the goods and deliver them to the OWNER within 14 days from the day on which the USER communicates the withdrawal from the contract. The deadline is coincides with the day when the goods are sent back before the expiration of the 14 day period. The costs of returning the goods will be paid by the USER. The USER is only responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Damaged products or used goods, even in part, are not replaced or refunded. The USER must put in the packing box a copy of the delivery note received.

The right of withdrawal shall not be applied to goods made to specifications or clearly personalized or which by their nature are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygienic reasons that are related to health protection and have been opened after delivery.