These general conditions of sale are valid exclusively between the RAYS SPA Company (hereinafter referred to as the "HOLDER") and any person who makes online purchases (hereinafter referred to as "CLIENT") on the website www.essenzabiocosmetici.com - www.essenzabiocosmetici.it (hereinafter "THE SITE") and have the responsibility for the purchase of products and services, carried out remotely and made available by the SITE through the Internet in compliance with Italian law. These conditions may be subject to change and the date of publication of the same on the SITE is equivalent to the date of entry into force.



Via Francesco Crispi, 26

60027 Osimo (AN) Italy

VAT number 01316780426


With these general conditions of sale, RAYS SPA sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.essenzabiocosmetici.com - www.essenzabiocosmetici.it. The contract is concluded exclusively through the Internet, through the access of the CLIENT to the address www.essenzabiocosmetici.com - www.essenzabiocosmetici.it and the realization of the procedures provided by the site itself.

The CUSTOMER undertakes to examine, before proceeding with the confirmation of its order, these are the general conditions of sale, in particular the pre-contractual information provided by the RAYS SPA.


CUSTOMERS must register by providing a truthful and complete way to the privacy policy and the present general conditions. The CLIENT has the duty to keep his access credentials.


Each order sent an offer for the purchase of products. Orders are subject to availability and discretionary acceptance of the HOLDER.

The CUSTOMER must select the products and check-outs, after carefully checking and possibly changing the information contained in the order summary. The order is made by confirming the order and payment of the order.

Not the acceptance of the order. The conclusion of the contract takes place at the time of sending the order. This article was written between the two companies and is registered in the United States of America. In this case the Holder will refund the price and shipping costs incurred by the User.


The CUSTOMER places the order. CUSTOMERS before confirming the order. This provision must be considered purely indicative.

Even after sending the order confirmation e-mail sent by ordinionline@rays.it, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the deletion of the unavailable product and the CUSTOMER will be informed immediately by e-mail.

If the CUSTOMER requests the cancellation of the order within 24 hours from the purchase of the products, resolving the contract, RAYS S.p.A. will refund the amount paid within 2 days, from the day on which it was

Prices, descriptions or availability of products The photos are indicative of the quality of the products.


The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product.

The Owner can not be held responsible for damages suffered by the CUSTOMER due to delays in delivery that are not dependent on circumstances foreseeable by the parties when sending the Order Confirmation.


All sales prices of the products indicated on the www.essenzabiocosmetici.com - www.essenzabiocosmetici.it websites are expressed in Euro and include VAT and all taxes.

Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.

The CUSTOMER accepts the right of RAYS SPA to change its prices at any time; however the goods will be invoiced on the basis of the prices indicated on the site at the time of the creation of the order and indicated in the confirmation e-mail sent by ordinionline@rays.it to the CUSTOMER.


Payment of the order must be made at the time of forwarding to www.paypal.com.

The CUSTOMER can make online payment of the price of the Products and related delivery costs by means of: PayPal / Credit Cards, Bank Transfer and Cash on Delivery.

PayPal / Credit Card

Once the order is confirmed, the CUSTOMER will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.

Bank transfer

Once the order has been confirmed, the CLIENT will have to pay the order total by bank transfer to the following bank:

BNL (National Labor Bank)

Branch of Ancona

IBAN: IT81B0100502600000000001280



Headed in:

Rays S.p.A.

Via Francesco Crispi, 26

60027 - Osimo (AN)

Once the order is confirmed, the CLIENT must make the payment at the time of delivery of the goods to the address indicated by the user.



The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order no later than 15 days. from the date of receipt by the CLIENT of the order confirmation e-mail sent by ordinionline@rays.it.

For every order placed on the www.essenzabiocosmetici.com - www.essenzabiocosmetici.it websites, RAYS SPA issues the regular shipping document of the goods shipped. The receipt is available and printable, after the order has been completed, in the "My orders" section of the "My account online" area of ​​the CLIENT. The document will contain the information provided by the CUSTOMER during the purchase procedure. After issuing the document, it will not be possible to make any changes to the data indicated in it.

Throughout Italy shipping is free for orders over € 25.00 (VAT included), for orders less than € 7.00. For all other countries indicated below, shipping costs are free for orders over € 99.00 (VAT included), for orders less than € 20.00 or € 25.00 depending on the countries of delivery . Rates can be viewed in the cart at the bottom of the order.

The countries in which Rays ships and the relative shipping times are:

  • Shipping 2/3 working days: Austria, France, Germany, Principality of Monaco
  • Shipping in 3/4 working days: Belgium, United Kingdom, Luxembourg, Olando, Poland, Czech Rep., Slovak Rep., Slovenia, Spain, Hungary, Denmark
  • Shipping in 4/5 working days: Crazia, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Sweden

Deliveries are made during normal working hours to the address indicated by the CUSTOMER and according to the procedures specified in the order summary.

On delivery, the CUSTOMER must verify the content by specifying any anomalies in the delivery form.

In case of failure to collect within the term established by the carrier, the products will be returned to the OWNER who will reimburse the price of the products but not the shipping cost. The OWNER can not be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the CUSTOMER, for any damage that may occur to the products after their delivery by the carrier or for delays attributable to the carrier same.


In case of purchase of products or services on the site, the CLIENT has the right to withdraw from the contract without stating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the CLIENT or a third party - other than the carrier and designated by the CLIENT - acquires physical possession of the goods. To exercise the right of withdrawal, the CLIENT is obliged to inform the HOLDER of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.


If the CUSTOMER withdraws from this contract, all payments made to the OWNER will be reimbursed, including delivery costs (with the exception of additional costs resulting from the choice of a type of delivery different from the less expensive type of standard delivery offered ) without undue delay and in any case no later than 14 days from the day on which the HOLDER is informed of the decision of the CLIENT to withdraw from this contract. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in any case, the CUSTOMER shall not incur any costs as a consequence of such reimbursement. The reimbursement can be suspended until the goods are received or until the CUSTOMER demonstrates to have sent back the goods, if previous.

The CUSTOMER is requested to send back the goods and deliver them to the OWNER without undue delay and in any case within 14 days from the day on which he has communicated the withdrawal from the present contract. The deadline is met if the CUSTOMER sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be charged to the CUSTOMER. The CUSTOMER is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


Products damaged or used, even partially, are not replaced or refunded. The CUSTOMER must include in the packing box a copy of the delivery document received.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk to deteriorate rapidly, are sealed and can not be returned for reasons of hygiene or are related to health protection and have been open after delivery.


D. Lgs. 21/2014 - in implementation of Directive 2011/83 / EU on consumer rights


The CUSTOMER who buys as a consumer has the right to guarantee the products and services purchased within 24 months of purchase and under the conditions established by law, provided that the OWNER of the faults found is communicated, in the same manner provided for withdrawal, within 2 months of their discovery.

To exercise the warranty right the CUSTOMER is obliged to return the product following the instructions indicated in the appropriate section of the site or, failing that, by contacting the OWNER.


The Service is provided by the OWNER "as is", without any warranty expressed or implied for its accuracy or availability.


The OWNER reserves the right to add, remove features or features or suspend or interrupt the provision of the Service, either temporarily or permanently. In the event of a permanent interruption, the DATA CONTROLLER will act as far as possible to allow the CUSTOMERS to withdraw their information hosted by the HOLDER.


CLIENTS are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of the site and its Services without the express permission of the OWNER, guaranteed directly or through a specific resale program.


The CUSTOMER undertakes to keep the HOLDER unharmed (as well as any companies controlled by it or affiliated, its representatives, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend itself in judgment, which should arise for damages caused to other CUSTOMERS or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.


CUSTOMERS can not:

  • Reverse engineering, decompile, disassemble, modify or create derivative works based on the site or any portion of it;
  • To circumvent the computer systems used on the site or by its licensees to protect the content accessible through it;
  • Copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided on the site;
  • Use any robot, spider, site search / retrieval application, or any other device, process or automated means to access, retrieve, scrape or index any portion of the site or its contents;
  • Rent, fire or sub-fire;
  • Defame, offend, harass, enforce threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • Disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
  • Use the site in any other improper way that violates these Terms.


For information on the use of personal data, CUSTOMERS must refer to the privacy policy of wwww.essenzabiocosmetici.com - www.essenzabiocosmetici.it.


CUSTOMERS declare to be of age according to the legislation applicable to them. Under no circumstances under 18 can use the site.


The OWNER, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature to CUSTOMERS or third parties only when they constitute an immediate and direct consequence, for fraud or gross negligence, of the activity of the site.

The CLIENT exonerates and expressly relieves the OWNER of the site from any responsibility, within the limits allowed by applicable legislation, in relation to any damages or claims of any type and kind of its own and / or third parties including direct, indirect, punitive, incidental damages, special, damages deriving from lost profits, lost revenues, loss of data or replacement costs deriving from or in any case connected with this agreement.

RAYS SPA assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.


The OWNER reserves the right to make changes to these Terms at any time, giving notice to the User through its publication on the site.

The CUSTOMER who continues to use the site after the publication of the changes, accepts without reservation the new Terms.


The OWNER reserves the right to transfer, assign, arrange for novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the CLIENT rights here provided are not affected.

The CUSTOMER may not assign or transfer in any way its rights or obligations under these Terms without the written permission of the OWNER.


All communications relating to the site must be sent using the contact information indicated.

If any provision of these Terms should be invalid or ineffective, the aforementioned clause will be removed while the remaining clauses will not be affected and will remain effective.


These Terms and all disputes concerning the execution, interpretation and validity of this contract are subject to Italian law.

The parties undertake to devolve any dispute, within the limits of the applicable legislation, to the jurisdiction of the Italian courts, with an exclusive forum identified in the Milan forum, or in the forum of residence or domicile of the consumer.



The service offered by RAYS SPA as described by these Terms and within the site.


The natural or legal person who uses the Service.


These general conditions of service, which constitute a legally binding agreement between the CUSTOMER and the HOLDER.


Indicates the email that the DATA CONTROLLER sends upon receipt of the order.


It indicates the email that the HOLDER sends to the moment in which the products are shipped confirming the shipment of all or part of the products purchased.